Job Title: PSP Snr Admin Assistant - Bank procedures Vacancy Notice: VN 35/2019 Position Number --------------
Location: Rome Position Grade: UNOPS L-ICA 5 Closing Date: 2019-08-31
Organizational Context

The primary purpose of the PrivateSector Partnerships (PSP) unit within UNHCR Italy is to raise funds fromindividual donors, corporates and foundations, in order to sustain UNHCRactivities worldwide. The incumbent will be part of the PSP Support, a teamwith a wide range of duties, including Administration, Finance, Procurement andHuman Resources.   


The increase in the number ofrecurring donations and fundraising activities demands a multitude of bankingoperations concerning both direct debits and credit/debit cards, as well as anongoing work on the development and implementation of new operations aiming atreactivating interrupted regular donations. At the same time, keeping UNHCRtechnology aligned with new banking procedures and with updated policies andregulations requires implementations and corrections to the current donordatabase and CRM software in addition to an ongoing scouting of new paymentmethods available on the market.


Under the overall supervision of the Snr Admin/Finance Assistant (PSP),the individual contractor will assist in the following:


  • Act as the focal point for banking procedures;
  • Support the management of banking procedures, namely the initiation of new mandates for recurring donations and the cash collection of both recurring and one-off donations through direct debits (SDD) and credit/debit cards;
  • Check discrepancies between bank records and donor database recorded income;
  • In relation to banking operations, process files and data coming from a variety of sources, such as banks or donor database, perform data enrichment and correction and data quality controls;
  • Support the uploading of bank messages and outcomes to the donor database and to online bank platforms;
  • Select and export bank information, and download reports from online platforms, particularly about credit transfers, postal payment slips, cash collections and fees;
  • Collaborate on acquisition, reactivation and donor development programs in order to improve banking procedures efficacy and ensure timely processes;
  • Work in strict collaboration with PSP Donor Care and Data Management colleagues to solve technical issues and provide detailed information concerning banking operations;
  • Liaise with banks and suppliers to solve technical debiting issues and to keep banking procedures standards up to date;
  • Search and retrieve guides, instructions and other material useful to manage banking operations;
  • Contribute to align banking procedures with new fundraising trends and needs;
  • Explore new solutions and tools in order to offer new and diverse fundraising opportunities;
  • Support the start-up and the capacity building of banking procedures in other countries;
  • Prepare monthly earmarking tables;
  • Act as the focal point for the adaptation of data management processes to the European Union General Data Protection Regulation and for privacy issues concerning donors’ data;
  • Liaise with the privacy external consultant;
  • Provide specifications, requirements and feedbacks for the development and tuning of fundraising software from both financial and data protection points of view;
  • Provide reports and analysis upon request;
  • Perform other related duties as required.

Minimum Qualification and Professional Experience Required

Qualifications and Experience




  • Completion of secondary education.
  • Fluency in Italian and English.
  • Working knowledge of another relevant UN language will be considered an asset.


Work Experience


  • At least 5 years of working experience, out of which at least one of relevant experience.
  • Experience with handling confidential data and demonstrated understanding of different data collection methodologies.
  • Working Experience in no profit is an asset.


Language requirements


  • Excellent English and Italian is required.  


Required Competencies


  • Good knowledge of Microsoft Word and Microsoft Excel;
  • Experience working with a database management system.
  • Competency in performing basic data analysis and in preparing reports;
  • Good communication and problem solving skills;
  • Proven Technological Awareness.


Other information

Desirable qualifications and competencies


  • Ability to recognize recurring issues and to analyse causes in order to find a solution;
  • Ability to plan activities;
  • Ability to provide tools and techniques helpful for improving processes ;
  • Ability to measure performances;
  • Experience working with CRM software.


Values and cross functional competencies


  • Self-motivation;
  • Strong organizational skills;
  • Strong attention to details;
  • Accuracy in managing data and performing operations;
  • Fast learning;
  • Time Management (ability to multitask and arrange priorities for close deadlines)
  • Confidentiality
  • Ability to work under pressure
  • Analytical Thinking
  • Demonstrated ability to think creatively and to innovate




Download:Job description/terms of reference


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